RETURNS, REFUNDS AND EXCHANGES

We do accept refund and exchange requests for damaged or faulty goods within 7 days of purchase, anything outside of the 7 days purchase will not be honoured.

All items must be returned in original condition, in the original packaging and free of damage. Please note refunds will not be given if you simply change your mind or due to incorrect sizing.

All returns are subject to prior approval of Partique. Items returned without approval of Partique may not be eligible for exchange.

Refunds will be given for the purchase price only and do NOT include postage and handling charges.

Any return received with missing items or without the original packaging will not be credited. 

The item must be returned to us in saleable condition.

How do I request a return?

Please email us at info@partique.com.au and include the following information:
* Your e-mail address
* Your order number
* A brief description of the problem
* Any item damaged or shortage, if applicable

All requests will receive an email confirmation.

Please note: 

• Returns must be received within 7 days of the Return being granted.
• All item(s) should be returned via registered post for your protection. If you choose not to use registered post to return your parcel, we cannot accept responsibility if the parcel does not reach us and therefore cannot return/refund the item(s).

Returns are generally processed within a week of us receiving the product. During the holiday season this process may take longer.

What Items Are Not Returnable?

Please note items are only returnable if they have not been opened, worn, soiled, altered, changed or damaged in any way. They must be returned in their original undamaged packaging. However, the following items are NEVER returnable (in part due to health, safety and hygiene requirements): 

• Special Ordered Items.
• Undergarments
• Eye lashes
• Any item that has been worn, used or altered 

The following items MAY be returned only if they remain in their original, unopened, sealed manufacturers packaging: 

• Socks and stockings
• Wigs, beards, facial hair or any other artificial hair
• Prosthetics, fangs or any other fake teeth
• Cosmetics

If you have any questions about the guidelines for a specific product, please contact us at info@partique.com.au.

Please Note: None of these terms and conditions affect your statutory rights as a consumer under the Australian Trade Practices Act.

Shipping and Postage

We have shipping centres in Australia, and New Zealand and the USA will soon follow. We will use different shipping companies for each location.

We use Startrack and Australia Post within Australia.

Express shipping is by Stratrack and is available at a flat rate of $9.95 across Australia, but please keep in mind that the express time frame DOES NOT start the day the order is placed; the package will be sent within 24 hours after payment has cleared so please plan accordingly.

Please note that Startrack is a registered Express Service that will be delivered the next business day, or if you are not in the Express Post network or a rural area, it will be delivered the day after. Please ensure the delivery address has someone available to sign for the item otherwise it will be left outside the front door. Please note that we do not take any responsibility or liability for missing items if left outside the front door.

If you would like this item delivered to your local post office (if no-one is home or you can't deliver to a work or other address) please contact us before purchasing as it is an additional $8.00 for this service.

Please also note that we are not liable for any loss, damage or theft of items whilst in transit. Insurance is highly recommended. If your shipment is not received within 7 days of our shipment delivery email, please contact us immediately and we will attempt to assist you in locating the shipment. Shipments are not insured unless you specifically request insurance, which is then charged to you as an extra cost. Should Startrack deem an item to be delivered and you disagree, it is your responsibility to resolve the issue with Startrack. Partique accepts the item as being delivered.

If using Australia Post for International or rural areas, please allow between 3 - 7 working days after posting to receive items. Costumes in stock will be sent on day of payment being cleared or next business day, depending on the time the order was placed. Delivery times are reliant on timeframes set by Australia Post.

We also have a showroom in Sydney that you can buy or pick up costumes during our opening hours listed on the website. 

If you have any other queries or concerns please contact us at info@partique.com.au we are happy to answer any of your questions.