We offer hassle free returns and exchanges.
We will be happy to issue a refund (excluding postage charges if any) on items returned in the original condition - unworn (besides the initial trying on) and in saleable condition. Please contact us within 3 days of delivery to request the refund.
Please note that we will apply a restocking charge of $10 for returned items under $100 and a $15 restocking fee for items over $100 or 25% if the item was special ordered.
This will only apply on returns where:
Please email us at email@example.com and include the following information:
* Your e-mail address
* Your order number
* A brief description of the problem
* Any item damaged or shortage, if applicable
All requests will receive an email confirmation.
When we receive the request at Partique, and if eligible, we will approve it and send you an email confirmation.
Returns are generally processed within a week of us receiving the product. During the holiday season this process may take longer.
What if I don't want to pay the restocking fee?
We will be glad to issue a 12 month store credit (excluding postage charges if any) on items returned in original condition. The store credit is valid for 12 months from the date of issue and cannot be redeemed for cash.
Please note items are only returnable if they have not been opened, worn, soiled, altered, changed or damaged in any way. They must be returned in their original undamaged packaging. However, the following items are NEVER returnable (in part due to health, safety and hygiene requirements):
The following items MAY be returned only if they remain in their original, unopened, sealed manufacturers packaging:
If you have any questions about the guidelines for a specific product, please contact us at firstname.lastname@example.org.
Please Note: None of these terms and conditions affect your statutory rights as a consumer under the Australian Trade Practices Act or USA consumer Laws.
Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our website. You will be notified immediately if this happens so you can make changes to your order if required.
Due to the nature of costumes and the frequent turnover of styles, most costumes are made from inexpensive materials and are usually sewn with basic stitches that are not meant to last a lifetime. If you love your costume and want to make it last, we recommend dry clean only for all costumes. However, please note that we take no responsibility for damages caused by any cleaning methods including dry clean.
Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as quickly as possible. Please double-check all of your address information, the products you ordered, and the shipping method you’ve selected prior to completing your order. If an error is made, we will try our utmost to halt the order prior to shipping however, if this is not possible and the order has been shipped, you will have to return the order (if the return policy allows) for a refund. Again this is subject to our return conditions including the restocking fee. We apologize for any inconvenience this may cause.
If the costume has already been sent, then the buyer is required to return the item in its original and unopened packaging in accordance with our return policy. Cancellations must be in writing and must clearly stipulate that a cancellation is required.
We use Australia Post Eparcel which offers standard and express shipping.
Express shipping is our standard postage option for all items over $25 and all costumes, but please keep in mind that the express time frame DOES NOT start the day the order is placed; the package will be sent within 24 hours after payment has cleared so please plan accordingly.
Any item under $25 will be posted using Australia Post standard delivery.
Please note that Australia Post is a registered Express Service that will be delivered the next business day, or if you are not in the Express Post network or a rural area, it will be delivered the day after. Please ensure the delivery address has someone available to sign for the item otherwise it will be left outside the front door. Please note that we do not take any responsibility or liability for missing items if left outside the front door.
We can also deliver to your local post office (if no-one is home or you can't deliver to a work or other address).
Please also note that we are not liable for any loss, damage or theft of items whilst in transit. Insurance is highly recommended. If your shipment is not received within 7 days of our shipment delivery email, please contact us immediately and we will attempt to assist you in locating the shipment. Shipments are not insured unless you specifically request insurance, which is then charged to you as an extra cost. Should Australia Post deem an item to be delivered and you disagree, it is your responsibility to resolve the issue with Australia Post. Partique accepts the item as being delivered
Delivery times are reliant on timeframes set by Australia Post. Please check the tracking number you receive via email to track and trace the item through the Australia Post website.
For our international Buyers, please allow at least 2-4weeks after posting to receive items. We ship all orders from Sydney, Australia or Phoenix, USA. All international orders come with tracking and you will receive this via email.
If you have any other queries or concerns please contact us at email@example.com we are happy to answer any of your questions.
All prices are in AUD