FAQ

My Costume Is Different From The Picture, Why?

Costume styles are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We apologise for any inconvenience this may cause. The manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.

I Need a Different Size, What Should I Do?

Please review your order carefully and check the size chart corresponding to your item before purchase as we do not accept refunds due to incorrect sizing. We can however accept exchange if the costume size is in stock.

If the item doesn’t fit and you need a different size, you must place a new order for the needed replacement item(s) immediately, and then return the item(s) you have already received.

The reason we ask this is that the replacement item may be out of stock by the time you return the original product. This will also ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, it does not include postage and handling.

How Do I Request a Return?

Please email us at info@partique.com.au and include the following information:

* Your e-mail address
* Your order number
* A brief description of the problem
* Any item damaged or shortage, if applicable
All requests will receive an email confirmation. 

When we receive the request at Partique, and if eligible, we will approve it and send you an email confirmation.

 Please note:

• Returns must be received within 7 days of the Return being granted.
• All item(s) should be returned via registered post for your protection. If you choose not to use registered post to return your parcel, we cannot accept responsibility if the parcel does not reach us and therefore cannot return/refund the item(s).

Returns are generally processed within a week of us receiving the product. During the holiday season this process may take longer.

What Items Are Not Returnable?

Please note items are only returnable if they have not been opened, worn, soiled, altered, changed or damaged in any way. They must be returned in their original undamaged packaging. However, the following items are NEVER returnable (in part due to health, safety and hygiene requirements):

• Special Ordered Items.
• Undergarments
• Eye lashes
• Any item that has been worn, used or altered

The following items MAY be returned only if they remain in their original, unopened, sealed manufacturers packaging:

• Socks and stockings 
• Wigs, beards, facial hair or any other artificial hair
• Prosthetics, fangs or any other fake teeth
• Cosmetics

If you have any questions about the guidelines for a specific product, please contact us at info@partique.com.au.

Please Note: None of these terms and conditions affect your statutory rights as a consumer under the Australian Trade Practices Act.

What if an item is out of stock?

Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our website. You will be notified immediately if this happens so you can make changes to your order if required.

How to care for my costume?

Due to the nature of costumes and the frequent turnover of styles, most costumes are made from inexpensive materials and are usually sewn with basic stitches that are not meant to last a lifetime. If you love your costume and want to make it last, we recommend dry clean only for all costumes. However, please note that we take no responsibility for damages caused by any cleaning methods including dry clean.

How Do I Make Changes to or Cancel My Order?

Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as quickly as possible. Please double-check all of your address information, the products you ordered, and the shipping method you’ve selected prior to completing your order. If an error is made, we will try our utmost to halt the order prior to shipping however, if this is not possible and the order has been shipped, you will have to return the order (if the return policy allows) for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been sent. We apologize for any inconvenience this may cause.

If you would like to cancel your order, a $20 Administration Fee will be charged. No Cancellations will be accepted after 5 days. If the costume has already been sent, then the buyer is required to return the item in its original and unopened packaging in accordance with our return policy. Cancellations must be in writing and must clearly stipulate that a cancellation is required.

If you have any other queries or concerns please contact us at info@partique.com.au we are happy to answer any of your questions.